Our Procedure

Your project is as important to you as it is to us and as such we are very conscious on the need to ensure that we meet all your expectations within the timeline set out. Please kindly follow our guideline procedure designed to support a seamless operational process.

Guidelines

    1. Client completes online request form and submits for appraisals

     

    1. Client will receive acknowledgement response from Admin team indicating status of request

     

    1. Production team reviews request and response within 48hrs

     

    1. Client is advised on price and timeline for project completion

     

    1. Detailed information, i.e. images and content are requested from client by admin team for production purposes

     

    1. Admin team generates a project log number for client alongside invoice of 80% deposit payable before commencement of project

     

    1. Admin provides weekly update on project to client
    2. Upon completion and signing off of project, final payment is requested.
    3. Once account is settled, admin team sends all technical and security details to client
    Client completes completed project questionnaire

Notes for Clients consideration

  1. Cost of all online images are charged separately
  2. Projects are expected to be concluded within stipulated timelines
  3. Upon agreement on layout terms, client is not allowed any changes to the design. Any changes out of agreed layout will attract extra fees
  4. Clients are expected to proof read all contents before they are sent
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